Founding Operations Lead

About Shelby

Shelby is on a mission to eliminate the friction of relocation for startups and their new hires. Finding a home in a competitive market like the Bay Area is stressful and time-consuming. We are a tech-enabled service that manages the entire relocation process, from housing search to move-in, allowing new hires to be productive from day one.

What You'll Do

• Build the operational playbook for Shelby from scratch, defining processes for client onboarding, service delivery, and support.
• Manage relationships with our key partners, including corporate clients, licensed real estate agents, and moving companies.
• Oversee the end-to-end relocation process for our clients' employees, ensuring a high-quality experience.
• Handle early-stage sales and business development outreach to grow our client base.
• Act as the central nervous system of the company, ensuring smooth communication and execution across all functions.

What We're Looking For

• 2+ years of experience in an operations, business development, or consulting role, preferably in a startup environment.
• A "get-it-done" attitude. You are a natural problem-solver who is comfortable with ambiguity and can execute with minimal direction.
• Exceptional organizational and communication skills. You can juggle multiple priorities and communicate clearly with diverse stakeholders.
• Strong analytical skills; you are comfortable with spreadsheets and data and can derive insights to inform business decisions.
• A passion for building systems and processes that scale.
• Bonus: Experience in real estate, corporate services, or HR tech.